Request a return

To exercise your right of withdrawal and return your order, you must inform us of your decision to withdraw from the contract with a clear statement, by sending an email with your order number to the following address: shop@ellesanti.com.

Please send your return to the following address:
Levante Srl, Via XX Settembre 69, 35122, Padua, Italy.

When you return them, please make sure the pieces are properly packed and in the same condition in which you received them. We will refund you once we have received your order.

If you have not received your refund within 14 days of sending your notification, contact us and we will help you.

We will refund you no later than 14 days from the day we received your notice of withdrawal from the purchase contract. We will refund the amount you paid to the same means of payment you used for the original transaction.

If you change your mind shortly after placing your order, simply email us at shop@ellesanti.com with your order number and we will cancel it. If you change your mind and your order has already been shipped, you will need to wait until you receive it and then return it.

You have the right to withdraw from the purchase contract without giving any reason within 14 days of the date on which you took physical possession of the pieces. The pieces must also be in the same condition in which you received them. When you return the pieces, the cost of the return is at your expense. Once the pieces have been returned, you will receive your refund after we have had the opportunity to inspect the returned piece.