Ellesanti is an artisanal product.
Each piece of jewelry is handmade with care and dedication in our workshop. The reproduction of the design in the jewelry does not involve a serial approach but relies on composition, weaving, and soldering techniques that can only be performed by hand, ensuring each piece's uniqueness. The artisanal process also offers the possibility of accommodating customer requests and creating jewelry with custom sizes and lengths.

Yes! All our jewelry is nickel-free and hypoallergenic.

With proper and careful care, your ELLESANTI jewelry will retain its original beauty for many years. For more information on how to care for your jewelry, click here to read our complete care guide.

It depends on how you care for your jewellery and how often you wear it. If you take the necessary precautions, such as taking off your jewellery before showering, removing rings before washing your hands, not using body lotions and perfumes directly on your jewellery, and generally keeping it away from chemicals, it can last for many years. Storage is also important: wrapping them in cotton or paper and placing them away from moisture and direct sunlight will prevent the plating from fading. However, please accept that any surface treatments and platings will wear off over time.
For more information on how to care for your jewellery, click here to read our complete care guide.

If an item is faulty, please email us at shop@ellesanti.com with a photo of the item and your request. We will process your request and get back to you.

Choose the product(s) you wish to purchase by clicking "Add to cart". At this point, you can either continue shopping or place your order. When you have finished shopping, go to your shopping cart and click "checkout". Enter your contact information and shipping address and continue. Now choose your preferred shipping method and proceed with payment. Fill in your credit card details, choose your billing address, and place your order.

If you are unable to add certain products to your cart, it is because the product is out of stock. You can always send us an email and we can notify you when that specific product will be available again.

You will receive a tracking number upon shipment. Your order will be delivered using one of two methods:

• Delivery via BRT with pickup at a location of your choice near your home
• Delivery via DHL Express directly to your chosen address

You will receive a confirmation email after placing your order.
This way, you'll know that we have received your order and are processing it.

If you have placed the wrong order, you can always try to email us at shop@ellesanti.com and we will be able to cancel your order.

Simply type your discount code into the column and click "apply."

• Credit Card
• Paypal
• Bank Transfer

If your order is faulty or incorrect, please email us at shop@ellesanti.com with a photo of the product, and we will assist you with the next step.

Yes, if you wish to exchange an item for a different one, you must return your order and place a new order. Return shipping costs will be at your expense; shipping for the new item will be free.

Please see our FAQ on returns and refunds and return to the following address: Levante Srl, Via XX Settembre 69, 35122, Padova, Italy.

Yes, we ship worldwide. If you have specific questions about shipping to your country, please send us a message.

If you have any doubts about shipping to your country, please contact us and we will inform you.

You can always email us with your order number and we will track your order.

Delivery costs, taxes, VAT or other fees are included in the purchase price if the purchase takes place within the EU. If an order is placed outside the EU, other charges are payable by the customer, such as import taxes, customs duties or additional VAT. The value of any additional charges depends on the country of reference and will be calculated by the courier upon delivery.

To exercise your right of withdrawal and return your order, you must notify us of your decision to withdraw from the contract in an unequivocal statement by sending an email with your order number to the following address: shop@ellesanti.com.

Please return to the following address:
Levante Srl, Via XX Settembre 69, 35122, Padova, Italy.

You must ensure that the products are adequately packaged and are in the same condition as when they were received at the time of return. We will refund your money when we receive your order.

If you have not received your refund within 14 days of the notification being sent, please contact us and we will assist you.

We will refund your money no later than 14 days from the day we receive your notification of termination of the purchase agreement. We will refund the amount you spent using the same payment method you used to complete the original transaction.

If you regret your order shortly after placing it, you can simply email us at shop@ellesanti.com with your order number and we will cancel it. If you regret your order and it has already been shipped, you must wait to receive the order and then return it.

You have the right to withdraw from the purchase contract without justification within 14 days from the date on which you physically took possession of the products. Furthermore, the products must be in the same condition in which you received them. When returning the products, you will be responsible for the cost of return. Upon return of the products, you will receive a refund once we have had the opportunity to examine the returned product.

Feel free to contact us at shop@ellesanti.com and we will get back to you as soon as possible.