Shipments
We offer direct shipping or shipping to any chosen address, all available at checkout. Please note that delivery times are working days and are an estimate. Delivery times may vary during holidays. Items can be returned up to 14 days from delivery.
| Country | Shipping Cost | Courier | Delivery Times |
|---|---|---|---|
| Italy | € 5.00 | BRT Depot | 3-5 business days |
| Italy | € 10.00 | DHL Express | 3-5 business days |
| Europe | €25.00 | DHL Express | 6/8 business days |
| Rest of the World | €35.00 | DHL Express | 6/8 business days |
| Remote Areas | To be assessed |
Shipping is free in Italy for orders over € 150.00. Shipping is free in Europe for orders over € 250.00.
Products are shipped via our courier service, which provides shipment tracking. The courier delivers from Monday to Friday, both in the morning and in the afternoon. ELLESANTI® will not be responsible for any disruptions in the courier's delivery service. In the case of deliveries made to reception desks (with a signature for collection by the receptionist), ELLESANTI® will not be held responsible for subsequent non-delivery of the package to the final recipient.
Upon delivery of the products, the Customer is required to check:
– that the number of packages delivered matches what is indicated in the transport document;
– that the packaging is intact, not damaged, not wet or otherwise altered, including the sealing materials (adhesive tape or metal straps).
Any damage to the packaging and/or the product or any discrepancy in the number of packages or indications must be immediately noted by adding a specific indication on the product delivery document to be returned to the courier.
Any problems concerning the correspondence or completeness of the products received must be reported within 7 days of delivery, according to the procedures set out in this document.
Do you want to make a return?
To initiate a return request, you can use the dedicated form.
Returns
1. You have the right to withdraw from the purchase contract without justification within 14 calendar days from the date of receipt of the product/s. The cancellation period is met if you send us a notification to shop@ellesanti.com before the deadline and ship the products without undue delay after the notice.
2. Products must be returned in their original packaging. You must ensure that the products are properly packaged as you are responsible for the package until it is received by ELLESANTI. Returned products must be in the same condition as when they were received. If the product/s has/have been clearly used, you will lose the right of withdrawal.
3. Please return the products to:
Levante Srl, Via XX Settembre, 69 35122 Padua – Italy.
We recommend that you keep the shipping receipt as proof that you have delivered the package to the courier. Please write the order reference number on the package, so that we can easily locate your order.
4. The shipping costs related to the return of the product/s are at the customer's expense.
5. Upon return of the product/s, we will refund the payment received from the user in relation to the order and the specific product/s. This does not include delivery costs. The refund will be made as soon as possible and in any case no later than 14 days from the receipt of the returned product/s.
6. The refund will be made to the original source of purchase, unless otherwise agreed or deemed necessary. Please note that products purchased directly from our website cannot be exchanged at one of our retailers.
Returns from outside the European Union
When returning products from outside the EU, you must add a commercial invoice to the return package. If your package is missing a commercial invoice, you risk having the package returned to you. Please contact shop@ellesanti.com to receive the commercial invoice at the time of return.
Defective and/or incorrect product
If your product has a defect or one or more incorrect products have been delivered, please contact our customer service at shop@ellesanti.com, who will help you with a replacement. When contacting customer service, please provide your order number and describe the problem.
