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FAQ
What kind of jewellery is Ellesanti?
Ellesanti is a hand-crafted product.
Each piece of jewellery is handmade with care and dedication in our workshop. The reproduction of the design in the jewellery does not involve a serial approach but relies on the techniques of composition, weaving and soldering, which can only and exclusively be done by hand and which guarantee the jewellery its uniqueness. Craftsmanship also offers the possibility of accommodating customer requests and creating jewellery with customised sizes and lengths
Do you ship to my country?
Can I get free shipping?
79.00 EURO _ Italy
250.00 EURO _ World
The cost of shipping depends on the country of destination and the weight/volume of the parcel. The customer can view the cost online at the end of the order, before confirming it.
Italy: 6.00 € Delivery time 4/6 working days
Europe: 20.00 € Delivery time 6/8 working days
Other countries: 35.00 € Delivery time 6/8 working days
lavorativi
Europa: 20,00 € Periodo di consegna 6/8 giorni lavorativi
Altri paesi: 35,00 € Periodo di consegna 6/8 giorni lavorativi
Is it possible to exchange or return the purchased jewellery?
If for any reason you are not fully satisfied with your order, you have 14 calendar days from receipt of your purchase to return it. We accept returns or replacements. Please be informed that the product can only be replaced once.
Being a small company, we are pleased to be able to offer our best and personal assistance should you wish to return or exchange an item or items, assisting you step by step in what always seems to be an unpleasant procedure. The first step is to contact us at shop@ellesanti.com and inform us of your intentions. Be sure to contact us as soon as possible, considering that return shipments must be shipped within 14 days of the delivery date. Then proceed to book a courier of your preference (preferably a traceable one).
In case of replacement, the new item will be delivered to you free of charge for all Italy orders. For Europe and Worldwide orders, shipping costs are your responsibility. Below is a simple guide outlining the steps to follow to proceed with the return/exchange.
RETURN/EXCHANGE GUIDE
– Contact us at shop@ellesanti.com with your order number and reason for return/exchange.
– Proceed to book a courier of your preference (preferably a traceable one). Before the item in question is received by our workshop, it is your responsibility to
– Be sure to pack the item securely, with all original tags and packaging, and include a note with your order number and e-mail address.
– Be sure to ship within 14 days of the delivery date.
– Once the return is received, a member of our sales team will review the order.
– In case of an exchange: we will ship the new item(s) within 5 business days of the arrival of the package. The new shipping charges will be free for all orders placed in Italy. For Europe and Rest of the World orders, shipping costs will be charged to the customer.
– In case of return: refund will be made using the original payment method; a confirmation e-mail will be sent to you as soon as the refund has been processed. Unfortunately, we cannot refund fees, taxes, charges, or shipping and return costs. Products that are incomplete, damaged, broken, altered, or otherwise reasonably appear to have been used will not be accepted and will be returned to the customer.
Below is the shipping address for your return:
Levante Srl
Via dell’Artigianato 3/2
35127 Padova – Italy
Tel. +39 351 7587705
shop@ellesanti.com
Which payment methods are accepted?
– By Credit Card: online through the secure Stripe circuit. The purchase amount will be withheld by the Buyer’s availability fund at the time of purchase and will be subsequently charged according to normal practice to the circuit of the selected credit card.
– Paypal payment system: the purchase amount will be withheld by the Buyer’s availability fund at the time of purchase and will be charged before order dispatch in accordance with the verifications required by the Paypal system itself.
– Bank transfer: bank details are available on the bank form
The Seller disclaims all liability for any fraudulent and illegal use which might be made by third parties of the credit cards and of the other means of payment, at the time of payment of the purchased products, as long as it is able to prove having taken all possible precautions according to the best state of the art and ordinary diligence.
The Buyer shall be entitled to make use of promotional codes issued only by ELLESANTI by means of newsletter and/or social network and/or available on promotional websites approved by the Seller. The promotional codes have a time duration limited to the period indicated on each code.